Responsible Gaming at dbwin

1 Age Restriction & Verification

dbwin is an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, or place any bet or wager on the platform. This is a strict, non-negotiable requirement that applies to all players regardless of their location within Bangladesh or elsewhere.

At the point of registration, all players are required to confirm that they are 18 or older by accepting dbwin's Terms & Conditions. This self-declaration is a binding statement. Providing false information about your age is a serious violation of our Terms & Conditions and may result in the permanent closure of your account and the forfeiture of any balance held within it.

Identity Verification Process

In addition to the self-declaration at registration, dbwin operates a formal KYC (Know Your Customer) identity verification process. Before your first withdrawal is approved, you will be required to submit a valid government-issued photo identification document — such as a National Identity Card (NID) or passport — to confirm both your identity and your date of birth. Accounts where verification reveals the holder to be under 18 will be closed immediately, and any balance arising from deposits will be returned to the original payment source after an investigation period.

Third-Party Age Verification Tools

Where dbwin has reason to believe that an account holder may not meet the minimum age requirement — for example, where account activity or submitted documents raise a concern — the account will be suspended pending a full manual review. During suspension, no deposits, withdrawals, or bets will be permitted. This measure is in place to protect young people and to ensure that dbwin's platform is only ever used by adults who have freely chosen to participate in online gaming.

2 Understanding Problem Gambling

The vast majority of people who gamble do so for entertainment — the excitement of a live cricket match, the anticipation of a slot spin, the strategy of a blackjack hand. For most players, gambling is a leisure activity with a clear budget and a clear stopping point. For a small number of people, however, gambling can become a source of harm rather than enjoyment.

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person experiences persistent difficulty in controlling their gambling behaviour despite negative consequences to their finances, relationships, mental health, or daily functioning. It is not a character flaw or a moral failing. It is a behavioural pattern that can affect anyone, regardless of income, education, or background.

dbwin takes a proactive stance on this issue. We monitor platform-level patterns for signs of harmful gambling behaviour, and we have trained our support team to respond with care and practical assistance when players reach out with concerns. Knowing the difference between recreational gambling and problem gambling is the first step toward protecting yourself.

Recreational Gambling vs. Problem Gambling

Recreational gambling is characterised by the following: the player sets a budget before playing and stops when that budget is spent; losses are accepted as the cost of entertainment rather than treated as debts to be recovered; gambling does not interfere with work, family responsibilities, or sleep; and the player can take extended breaks from gambling without difficulty or distress.

Problem gambling, by contrast, may involve chasing losses by placing progressively larger bets to try to recover money already lost; gambling with money set aside for essential expenses such as rent, food, or school fees; concealing gambling activity from family members; feeling irritable, anxious, or depressed when not gambling; and repeatedly failing to stay within self-imposed limits.

3 Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on the dbwin platform. It allows you to voluntarily block your own access to the platform for a defined period or permanently, giving you the space you need to step back from gambling without temptation or friction.

How to Activate Self-Exclusion

You can request self-exclusion at any time by contacting the dbwin support team at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within one hour during staffed hours and will confirm activation by reply email. Self-exclusion is also accessible directly through the Responsible Gaming section of your account settings once logged in.

What Happens During Self-Exclusion

• Your account is locked and you cannot log in for the duration of the exclusion period.
• All marketing emails, SMS promotions, and bonus notifications are immediately suspended.
• Any pending withdrawals that were already approved before the exclusion request are processed normally.
• Your account data and transaction history are preserved and can be accessed when the exclusion period ends (for non-permanent exclusions).
• At the end of a time-limited exclusion, you will be required to confirm your wish to reactivate the account — it will not reopen automatically.

4 Deposit & Wager Limits

Setting financial limits is one of the most effective ways to ensure that your gambling activity stays within your personal budget. dbwin provides three categories of financial limit that you can set independently or in combination, giving you granular control over how much money enters your account over any given time period.

Daily Deposit Limit

A cap on the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, and supported bank channels) within a single calendar day (Bangladesh Standard Time, UTC+6). Once the daily limit is reached, any further deposit attempts will be declined until the limit resets at midnight BST.

Weekly Deposit Limit

A cap applied over a rolling 7-day window. This is useful for players who want to manage their monthly budget but whose play is spread unevenly across the days of the week, for example around BPL cricket match days or weekend casino sessions.

Monthly Deposit Limit

A cap applied over the current calendar month. This is the broadest available limit and is particularly recommended for players who receive a monthly income and want to ensure their gambling budget does not exceed a fixed portion of that income.

How to Set or Modify Limits

Limits can be set or modified through the Responsible Gaming section of your account settings, or by contacting support at [email protected]. The following rules apply to all limit changes:

• Reducing a limit takes effect immediately — the new lower limit applies from the moment you confirm the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period. The increase will not take effect until 7 full days after the request is submitted, giving you time to reconsider.
• Removing a limit entirely is treated the same as an increase — the 7-day delay applies.
• You can set a limit to as low as ৳500 per day — there is no minimum required limit amount.
• Limit settings do not affect pending or already-approved withdrawals.

5 Time-Out & Cool-Off Features

Sometimes you do not need a full self-exclusion — you simply need a short, structured break. dbwin's time-out and cool-off tools give you a way to pause your account for a brief period without the permanence or formality of a full self-exclusion request.

Short Time-Out (24 Hours to 6 Weeks)

A time-out is a temporary suspension of your account that you activate yourself. You choose the duration — anywhere from 24 hours to 6 weeks — and your account is locked for that exact period. Like self-exclusion, marketing communications are paused during a time-out. Unlike self-exclusion, the account reopens automatically at the end of the period unless you request an extension.

Session Duration Reminders

You can configure your account to display an on-screen notification after a set amount of continuous play time — options are 30 minutes, 1 hour, and 2 hours. The reminder informs you of the time elapsed and your net financial position during the session. It does not force you to stop, but it gives you a clear, factual prompt to pause and evaluate.

Reality Check Notifications

Reality check notifications operate on a similar principle but are triggered at fixed intervals throughout a session rather than once at a set duration threshold. Each notification displays your current session balance, total bets placed, and time played. You can dismiss the notification and continue playing, or choose to end your session. The notifications cannot be permanently disabled while reality check mode is active — they will reappear at the next scheduled interval.

Automatic Logout on Inactivity

As a security and responsible gaming measure, dbwin automatically logs out accounts that have been inactive for 60 consecutive minutes. This prevents situations where a player steps away from a device while still logged in, potentially allowing unintended access or resumption of play.

6 Warning Signs to Watch For

Awareness is the foundation of responsible gambling. The following behaviours and feelings may indicate that gambling is having a negative impact on your life. If you recognise several of these signs in your own experience, we encourage you to use dbwin's support tools or to contact an independent support organisation.

7 Getting Help & Support

dbwin's in-platform tools are designed to help you manage your gambling within the platform. But if gambling is genuinely causing problems in your life, the most important step is to talk to someone — whether that is a trusted friend, a family member, or a trained support professional. Below are the ways you can get help.

Guidance for Family Members and Friends

If you are concerned about the gambling behaviour of someone close to you — a family member, partner, or friend in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — dbwin's support team can provide guidance on how to approach the conversation. You can also contact us to request that a specific account be reviewed if you have reason to believe the account holder is experiencing gambling-related harm.

Approaching the subject with a loved one can be difficult. Some practical suggestions: choose a calm, private moment rather than immediately after a gambling incident; express concern using "I" statements rather than accusations; focus on specific behaviours you have observed rather than making general judgments; and make clear that you are raising the subject out of care, not anger. Having information about available support tools ready before the conversation can also be helpful.

Keeping Gambling in Perspective

For the vast majority of dbwin players, gambling is a fun and controlled leisure activity. The tools and guidance on this page are here as a safety net, not because we expect every player to need them. If you are gambling within a budget you can afford, taking regular breaks, and not letting wins or losses affect your mood or daily life, you are already practicing responsible gaming. We simply want to make sure that if things ever shift, you know exactly where to turn.

8 Our Commitments to Players

dbwin's Responsible Gaming programme is built on a set of firm, platform-wide commitments that govern how we operate, how we market our services, and how we respond when players need help. These commitments are not aspirational — they are operational standards that every member of the dbwin team is expected to uphold.

• We will never market our platform to individuals under 18 years of age, and we will take all reasonable steps to prevent minors from accessing the platform.
• We will never market to self-excluded players. Once a self-exclusion is activated, all promotional communications to that account are permanently suppressed for the duration of the exclusion.
• We will provide all responsible gaming tools free of charge, with no account penalties, wagering requirement implications, or bonus forfeitures resulting from the use of self-exclusion, deposit limits, or time-outs.
• We will never use misleading language about the likelihood of winning, the nature of bonuses, or the outcomes of games. All promotions are clearly labelled with their terms.
• We will respond to all Responsible Gaming support requests within one hour during staffed hours and will action critical requests (self-exclusion, account lock) as a priority above all other support queue items.
• We will review platform-level data for patterns indicative of problem gambling and will proactively contact players whose account activity raises concern, even where those players have not reached out themselves.
• We will display the 18+ indicator and responsible gaming messaging clearly across the platform, including on the homepage, the login page, all promotional communications, and in this dedicated page.
• We will train all customer-facing staff in responsible gaming awareness so that they can identify distress signals and respond appropriately when a player reaches out with gambling-related concerns.